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About Us
Mission Statement
Mission: Witmer Public Safety Group’s mission is Equipping Heroes™. We sell and service the products used by first responders to ensure their safety, maximizing their ability to protect and serve the general public.
We deliver reliable, high quality goods and services in a timely manner and at a fair price through multiple channels including two ecommerce websites, four retail locations, a large outside sales force, and participation in leading industry trade shows and events. Our product assortment is the most comprehensive in the industry. Key positions within the company are staffed by experienced fire, police, EMS, and military personnel, allowing our staff's real world knowledge to contribute to the relevant products we offer to our customers — America's Heroes.
About Us
As close as your computer. No farther than your phone.
Visit us online at your convenience, stop by our showrooms, or call us for quotes, orders...or just answers. We’ll do everything we can to help make your life easier. And safer.
1996—the Dawn of e-Commerce: The explosive growth of TheFireStore began when firefighter Jim Witmer and his family launched HelmetPartsSource.com—one of the first online stores specifically for firefighters. Before long we were TheFireStore.com. And what is now Witmer Public Safety Group, Inc. has helped change the way public safety professionals buy their gear. We provide fast access to a full-range of specialized equipment and supplies from the biggest names in the industry…and from many small makers of excellent, often very innovative products.
We’re thrilled to see customers worldwide coming back for our ever-growing selection, superb prices, and unsurpassed service. Our retail
showrooms in eastern, central, and western Pennsylvania; and central Maryland provide customers the opportunity to see, touch, test, try on, and take home the specialized products. Each location is staffed with experienced firefighters and law-enforcement professionals who can educate and help in many ways—even working with manufacturers on specific issues.
Departmental and municipal service is a specialty. Large departments, military, and government agencies receive expert support from our team of specialists. We bring our powerful buying relationships with manufacturers to the table, positioning us to supply even more equipment at prices that help you to stay within budget.
Our Professional Sales and Support Teams are dedicated to making your life easier and safer. As we grow to serve you better, we build on solid roots.
Thanks to our loyal customers and very positive relationships with the companies we represent, Witmer Public Safety Group is growing fast. We’re adding facilities and capabilities to provide more products and services faster than ever before. We continue to invest in the people and technology to provide the finest service in the industry. No matter how much we grow, a large percentage of our staff will always be active or retired firefighters, policemen, EMTs. That’s how we operate…and it’s how we live. We’re colleagues. We’re family. We understand your needs. We know our products. And we’ll never compromise on quality. As always, we’re prepared to meet or exceed your high expectations in every way.”
“As a firefighter for nearly 4 decades, I know what is important to you. We’re your sole source for the lifesaving gear you need at prices you can afford.”
Jim Witmer, Founder & CEO
Witmer Public Safety Group
Our Guarantee
TheFireStore.com provides our customers with high quality products at exceptional prices. Our guarantee and return policy is stated below for your convenience:
- We will quickly replace, refund, or exchange any defective product.
- Refunds & exchanges cannot be given before merchandise is returned and examined.
- We will quickly replace, refund, or exchange any unused products that do not meet your expectations. All returns must be made within 30 days of purchase.
- OfficerStore.com will give a 100% credit for the cost of your return products (not including shipping costs.) If the error is ours, your shipping costs will also be refunded.
Locations & Hours
Headquarters
Coatesville, Pa.
Monday-Friday: 8:30-5:30 EST
Saturday: 10-2 EST
Sunday: Closed
104 Independence Way
Coatesville, PA 19320
Phone:800-852-6088
Fax:888-335-9800
Chalk Hill, Pa.
Monday-Friday: 10-6 EST
Saturday: 10-2 EST
Sunday: Closed
2961 National Pike
Chalk Hill, PA 15421
Phone:800-437-1801
Fax:724-437-0277
Williamsport, Md.
Monday-Friday: 8-5 EST
Saturday: Closed
Sunday: Closed
416 S. Conococheague Street
Williamsport, MD 21795
Phone:888-560-3473
Fax:301-223-1188
Abbottstown, Pa.
Monday-Thursday: 9-6 EST
Sat-Sun: Closed
430 West King Street
Abbottstown, PA 17301
Phone:800-834-0839
Fax:717-259-8390
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