There are four easy ways to place an order:

• Order securely online 24 hours a day using your Visa, Master Card, Discover or American Express Card.
  
• Order via our toll-free telephone number during normal business hours at 1-800-852-6088.
  
• Download the order form, fill it out and fax the order to us at 1-888-335-9800.
  
• Download the order form, fill it out and mail it to us at:
  TheFireStore
  104 Independence Way
  Coatesville, PA 19320

Order securely online 24 hours a day using:

The fastest and easiest way to order from TheFireStore.com is to use our website. Our products are sorted by category for added convenience. After locating the products you want to purchase you can simply enter the quantity and click the "Add to Cart" icon. You will then be directed to your shopping cart where you can view, add or remove the items in your cart. When you're finished shopping you can click the "Checkout Now" icon. You will be directed to the Member Information page where you can choose to order as a non-member, log in as an existing member or setup a new member account. Creating a member account is a great way to save time on future orders!

After entering your information you will be directed to the Order Summary page where you can view your entire order, choose express shipping and leave any special order comments. Click the "Send Order Now" button once you have reviewed all this information. You will then receive your Order Confirmation Number. If you entered an email address a confirmation of your order will be sent immediately.

Once your order ships you will be notified by email. This email will include a summary of your order as well as tracking information for your convenience.


Order by Telephone:

You can place an order with a Customer Service Representative by calling our toll free number: 1-800-852-6088. Our call center is open Monday thorough Friday 8:30am-5:30pm (EST) and Saturday 10am-2pm (EST). Please have the product codes ready when you call. We accept Visa, Master Card, Discover and American Express.


Order by Fax:

Download our order form, fill it out and fax it to us at 1-888-335-9800.


Order by Mail:

Download our order form, fill it out and mail it to us at:
TheFireStore
104 Independence Way
Coatesville, PA 19320

*Orders paid by check will be held until they have cleared from the bank. (Approximately 10 business days).

You are an important customer of TheFireStore.com and your secure online ordering is very important to us. If you have concerns or questions about security, feel free to contact us by email or phone. For your convenience, answers to some of the most frequently asked questions about security can be found below:

• Is my credit card number secure?
• How do I know when I am in a secure area?
• Which parts of the TheFireStore web site are secure?
• What's the worst thing that could happen?
• Microsoft.com - What do I need to know about shopping...online?

Is my credit card number secure?
Yes. TheFireStore.com has gone to great lengths to protect your privacy. We know that being a public safety professional often requires the utmost security, so here's how we assure you that any information you provide us through our website is absolutely safe.

First, TheFireStore.com employs the services of THAWTE to authenticate our server security and encryption methods. The security features are automatic. Once you've clicked the SUBMIT button on our Account Center page, your browser looks for a digital certificate to confirm that it is communicating with TheFireStore.com. Once a positive ID is made, your order continues. We use THAWTE software to enable the use of digital certificates. For your security, the verification process happens in the background every time you Log in or place an order on our site.

Second, the Log in, Log out, and Checkout areas of TheFireStore.com site are secured using Secure Sockets Layer (ESL) encryption. This ensures that your credit card number, personal data, and order information are never sent over the Internet unencrypted. Your credit card number is never displayed on our site. Only those with proper authorization can view this data.

How do I know when I am in a secure area?
Your browser will provide indications of a secure area. Whether your browser is Netscape or Internet Explorer, the address line will begin with "https://" instead of "http://" (the 's' indicates a secure connection).

In addition, each browser provides icons that alert you to security status. The following table indicates the icons associated with each browser when and its security status:

Browser	Symbol Location in Browser	Unsecured Symbol	Secure Symbol
Internet Explorer	Lower Right	No Symbol	Closed Lock
Netscape Navigator	Lower Left	Open Lock	Closed Lock

Which parts of the TheFireStore.com Web site are secure?
The Checkout, and Order Tracking portions of TheFireStore.com site provide secure connections. Within these areas, users send and receive sensitive information to be exchanged with TheFireStore.com servers. These areas of TheFireStore.com site are secure using the THAWTE digital certificate authentication process and the information is encrypted using Secure Socket Layer (ESL) security protocol.

Most of the user activity on the TheFireStore site is associated with shopping and viewing specific items. These areas do not involve any exchange of information and they are not "secure". As an example, the Shopping, Product Detail, Community, and Help portions of TheFireStore.com site simply display information to the users and can be viewed without a user Log In. These pages do not pose a security risk.

If you have any questions or concerns about security on TheFireStore.com site, please contact us anytime and we will be happy to discuss it further with you.

What's the worst thing that could happen?
Regardless of what happens while you are connected to TheFireStore.com website...there is no risk to you. In the case of fraud, TheFireStore.com will assume all liability for what you owe. In most states, this means that TheFireStore.com will pick up the first $50, and the credit card company takes responsibility for the rest. In addition, TheFireStore.com will do their very best to work with the credit card company to minimize the hassle for you.

As with our TheFireStore.com No Hassle Guarantee , there are no conditions and no second-guessing. If something isn't right, simply contact us and we’ll do our best to make it right.

How do I remove my name from mailing lists?
If you order TheFireStore.com merchandise by mail or phone and do not want to have your name traded with other companies, please contact us via phone or email.

Standard Delivery

1. In stock items typically ship via our Standard Delivery within 1-3 business days. Custom items may take 3 to 6 weeks. Some items may ship directly to you from our vendor partners. Shipping estimates do not include transit time.
2. TheFireStore.com wants to ensure that your products arrive on time and in good shape. UPS Ground and Fed Ex Ground delivery is used for most orders. This requires a physical street address, not a PO Box.
   • Most packages are sent using a tracking or delivery confirmation method.
3. Smaller packages may be sent via US Mail.

Expedited Delivery (please read the following carefully)

1. If you need your package sooner than our standard delivery (usually 5-7 business days), you can choose from one of our Express Shipping Options - Next Day, 2 Day, or 3 Day Service from UPS and Fed Ex. You can choose your Express Shipping method on the "Final Purchase Approval" page upon checkout.
2. Orders for in-stock items with Express Shipping are typically shipped the same day as long as the order is placed by 3pm (EST) Monday through Friday.
   • Please note that Express Shipping options do not include the pickup date. Example: if you place an order for an in-stock item on Wednesday by 3 PM (EST) and request 3 Day Shipping, you should expect your item on Monday, the 3rd business day after you placed the order.
   • Although we have office hours on Saturday, packages are not picked up by carriers until the following business day.
   • Next Day Saturday delivery is $24.99 extra. Please specify in the "Comments" section of the checkout page if you need this service and call to confirm if this is available in your area.

Shipping Restrictions
TheFireStore.com strives to maintain a large inventory to ensure quick delivery; however, you can expect an extended delivery date if merchandise ships directly from the manufacturer, if personalization is requested, or if a product is on backorder from the manufacturer. We will do our best to quickly notify you of any shipping delays.

The chart below depicts normal shipping costs for domestic United States orders:

TERMS:

Prices:
Prices listed on this site are current. Due to the wide selection of products offered, prices may change without notice. We also reserve the right to make corrections in the event of a misprint.

Open Account Terms:
Terms of "Net 15 Days" shall be extended to Cities, Governmental Agencies, Departments and Companies in good standing as well as existing Witmer Associates, Inc. customers of open account. We encourage new business customers placing their first order to forward their Open Account Information Form, or make payment with check or credit card in advance. This can help with any shipping delays that may occur during the credit review process.

PLEASE NOTE: PAYMENT BY PERSONAL CHECK WILL DELAY PROCESSING OF YOUR ORDER!
Our policy is to delay processing of any order paid by personal check for ten banking days after we deposit the check into our bank account. We have this policy in order to determine that the check has not been returned because of "insufficient funds". We thank you in advance for your patience if you pay by personal check.

Sales Tax:
Pennsylvania, New Jersey, and Maryland residents are subject to 6% tax. (Tax is applicable to Product and Shipping). Online orders in all other States are Tax Free. There are some products that are non-taxable; therefore, tax will not be applied to those products.

Minimum Orders:
TheFireStore requests that all orders be a minimum of $12 (before shipping and tax).

Delivery Policy:
Continental U.S. orders are shipped for speed, convenience and economy. Customers in Alaska, Hawaii and Puerto Rico may choose U.S. Postal Service or UPS Second Day Air at additional costs. Some restrictions do apply because of quantity, weight, shape or size. Some orders may require additional shipping charges. If the items you are ordering require extra shipping, we will notify you once your order is received.

CONDITIONS:

Welcome to TheFireStore.com, a web site that is owned and operated by Witmer Associates, Inc. (“Witmer”). We provide products and services to you subject to the following conditions. If you visit or shop at thefirestore.com, you accept these conditions. Please read them carefully.

COPYRIGHT:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Witmer or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Witmer and protected by U.S. and international copyright laws. All software used on this site is the property of Witmer or its software suppliers and protected by United States and international copyright laws.

TRADEMARKS:
THEFIRESTORE.COM, and other TheFireStore.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Witmer or entities that have agreed to allow us to post information about their products and services. Witmer's trademarks and trade dress may not be used in connection with any product or service in any manner that (a) is likely to cause confusion among customers, (b) dilutes the value of the Witmer trademark and trade dress; or (c) disparages or discredits Witmer. All other trademarks not owned by Witmer that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Witmer.

LICENSE AND SITE ACCESS:
Witmer grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Witmer. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Witmer. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Witmer and our product suppliers without express written consent. You may not use any meta-tags or any other "hidden text" utilizing Witmer's name or trademarks without the express written consent of Witmer. Any unauthorized use terminates the permission or license granted by Witmer. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of thefirestore.com long as the link does not portray Witmer, its affiliates, our product suppliers or their products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Witmer logo or other proprietary graphic or trademark as part of the link without express written permission.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:
THIS SITE IS PROVIDED BY WITMER ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITMER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WITMER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITMER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM HERE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WITMER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW:
By visiting TheFireStore.com, you agree that the laws of the Commonwealth of Pennsylvania, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Witmer.

SITE POLICIES, MODIFICATION, AND SEVERABILITY:
Please review our other policies, if any, posted on this site. These policies also govern your visit to TheFireStore.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

IF YOU ARE AN INDIVIDUAL, YOU MAY NOT APPLY FOR AN OPEN ACCOUNT:

All individual purchases must be prepaid by credit card, money order, or cashiers check.

OPEN ACCOUNTS FOR GOVERNMENTAL OR MUNICIPAL ORGANIZATIONS:

Terms of "Net 15-30 Days" shall be extended to Cities, Governmental Agencies, Departments, and existing Witmer Associates, Inc. customers pending approval.

We encourage new customers to forward their Customer Registration Form before (or at time of) the placement of their first order. This ensures quick processing of your orders and provides us with your basic company information and names of approved purchasers.

If you answer “YES” to any one of the questions below, you may complete and submit the “Customer Registration Form”

Is your organization a legally organized law enforcement and/or emergency response organization?     ___Yes ___No

Is your organization a government entity (federal, state or local) which buys law enforcement and/or emergency response equipment and supplies?     ____ Yes ____ No

for a printable information form. (Customer Registration Form)
(You will need Acrobat Reader to view this form)

Important Note: If your organization is located in Pennsylvania, you must also complete and submit the “Pennsylvania Exemption Certificate” to determine if you are subject to Pennsylvania sales tax on your purchases.

for a printable Tax Exemption Certificate form. (Tax Exemption Form)
(You will need Acrobat Reader to view this form)

OPEN ACCOUNTS FOR BUSINESSES:

Open Accounts and Terms of "Net 15 Days" shall be extended to Businesses pending credit approval.

Please forward the Reseller Application and Tax Exemption Certificate forms before (or at time of) the placement of your first order. This ensures quick processing of your orders and provides us with your basic company information and names of approved purchasers.

for a printable dealer application form. (Dealer Application for Credit)
(You will need Acrobat Reader to view this form)

for a printable Tax Exemption Certificate form. (Tax Exemption Form)
(You will need Acrobat Reader to view this form)

for Adobe Acrobat reader

TheFireStore provides our customers with high quality products at exceptional prices. Our guarantee and return policy is stated below for your convenience:

• We will quickly replace, refund, or exchange any defective product.
• Refunds & exchanges cannot be given before merchandise is returned and examined.
• We will quickly replace, refund, or exchange any unused products that do not meet your expectations. All returns must be made within 30 days of purchase.
• OfficerStore.com will give a 100% credit for the cost of your return products (not including shipping costs.) If the error is ours, your shipping costs will also be refunded.

• All returns must be made within 30 days of your original purchase.
• After your merchandise is returned and examined you will receive a full refund for the product. Shipping costs will not be refunded. If you made your purchase with a credit card, credit will be applied to that card.
• If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.
• If your product is not found in its original condition, the item will be shipped back to you.
• You must include the Return Form, a copy of the original packing slip, and invoice number.
• Returned merchandise must be received in unopened original packaging with no evidence of use.
• Custom products (including leather shields, gold leaf shields and badges, license plates, collar insignias, and embroidered items) are not returnable if they were made to your specifications. Only product defects or customization mistakes are returnable.
• If you return a product for a size or style exchange, you are responsible for the return and exchange shipping fees. We recommend that you use a trackable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment.
• ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF PURCHASE.

Click here for the Return Form.

Ship return merchandise with freight prepaid to:

TheFireStore
Attn: Returns
104 Independence Way
Coatesville, PA 19320

Important Note on Boot Returns:
Boots may be returned, if upon receipt of your order, you determine the sizing is incorrect. Your sizing decision and the acceptance of your boots must occur before you put them in service and within 30 days of purchase.  Boots returned with any evidence of use will be sent back to you and credit denied. 

Important Note on Helmet Returns:
Helmets may be returned, if upon receipt of your order, the helmet is not what you expected or does not fit properly. You must make this decision before you put your helmet into service, install decals, mark your name on the helmet, or make any other alterations to the helmet. Do not remove any protective coverings from the faceshield, goggles or Bourke flip eye-shields until you decide to keep the helmet. Helmets returned with any indication of use, including perspiration marks on the liner will be sent back to you and credit denied.

Important Note on Embroidery Returns:
No returns on embroidered items. The clothing item cannot be returned for anything other than mistakes in the embroidery or a manufacturer's defect in the clothing.