ALPHA Membership FAQ

Loyalty Points

Can I get free ground shipping on non-web orders?

No, the ALPHA Membership program is valid only for orders placed on TheFireStore.com website. Orders placed over the phone or with other sales channels within the company are not covered by an ALPHA Membership.

Loyalty Points

What level of shipping do I receive for free?

The ALPHA Membership program allows for free ground shipping in the contiguous United States.

Loyalty Points

Where can I opt-out of auto-renewal of my ALPHA membership fees?

You can visit the MyAccount section of the site and edit your account info there. The auto-renewal can be turned off by unchecking the checkbox marked "Alpha Auto Renew".

Loyalty Points

Can I transfer my ALPHA membership to another member?

Not at this time. The ALPHA Membership can only be purchased for yourself and cannot be transferred to another member.

Loyalty Points

Can I return my ALPHA Membership for a refund?

No, due to the nature of the program you are purchasing a one year ALPHA Membership and cannot return it for either a full or partial refund.

Loyalty Points

Are there any additional fees other than shipping fees that I may still have to pay for?

Due to some heavyweight items and/or manufacturer requirements, some items will be still be subject to handling fees and/or freight quotes. To determine if the item you’d like to order will have handling fees, simply add it to your cart, click “checkout now” in the pop-up, or visit your cart from the top of our website; handling fees will be indicated above the “Total” in the cart. To determine if the item or items you'd like to order will be subject to a freight quote, please contact our customer service via phone: 800.852.6088 or email: [email protected]