USA

Standard Delivery
 
In stock items typically ship out of our warehouse within 1-3 business days. Custom items may take 3 to 6 weeks. Some items may ship directly to you from our vendor partners. Shipping estimates do not include transit time.
 
Everyone here at TheFireStore.com wants to ensure that your products arrive on time and in good shape. UPS Ground and Fed Ex Ground delivery is used for most orders. This requires a physical street address, not a PO Box.
 
Most packages are sent using a tracking or delivery confirmation method. Smaller packages may be sent via US Mail.
 

Expedited Delivery (please read the following carefully)
 
If you need your package sooner than our standard delivery (usually 5-7 business days), you can choose from one of our Express Shipping Options - Next Day, 2 Day, or 3 Day Service from UPS and Fed Ex. You can choose your Express Shipping method on the "Final Purchase Approval" page in the checkout process.
 
Orders for in-stock items with Express Shipping are typically shipped the same day as long as the order is placed by 3pm (ET) Monday through Friday.
 
Please note Express Shipping options do not include the pickup date or weekends. Example: if you place an order for an in-stock item on Wednesday by 3 PM (ET) and request 3 Day Shipping, you should expect your item on Monday, the 3rd business day after you placed the order.
 
Although, we have office hours on Saturday, packages are not picked up by carriers until the following business day.
 
Next Day Saturday delivery is $24.99 extra. Please contact customer service if you need this service and if this is available in your area.
 

Shipping Restrictions
 
Here at TheFireStore.com we strive to maintain a large inventory to ensure quick delivery; however, you can expect an extended delivery date if merchandise ships directly from the manufacturer, if personalization is requested, or if a product is on backorder from the manufacturer. We will do our best to quickly notify you of any shipping delays.
 
The chart below depicts normal shipping costs for domestic United States orders:
 
 

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INTERNATIONAL

International:

TheFireStore.com has partnered with Bongo International for the delivery of products outside of the United States. To place orders online, simply add products to your cart and then hit the International Checkout button on the Cart Page. You’ll be transferred to their website to complete the transaction. To place international orders over the phone, please call Bongo International using a phone number located here: Bongo International.

Please Note:

All international customers are responsible for duties or additional shipping charges for online purchases, regardless of where products are shipped from.


Overseas Military Bases:

Contact one our Government Sales Reps for the best method of delivery for your activity. Express shipping is not available for Overseas Military Bases.