We would like to share some testimonials we have received from a few of our customers. If you have a comment you would like to share, please email us at [email protected]. Thank You
“Excellent customer service.”
Just wanted to thank you for your excellent customer service. I know pretty much anything firearms related is tough to get, and you folks did an outstanding job of keeping me informed regarding the status of my order.
Jack M. Gueldenzopf
"Great Job, fast delivery and excellent..."
Greetings, I just received my new streamlight. Great job, fast delivery and excellent order notification. I will surely encourage other guys on my department to use the fire store exclusively.
"Awesome! Thanks for all the help Dawn, I really appreciate it!"
I would also like to say that I have never had an online buying or customer service experience so pleasant! This is the second time I have made a purchase from The fire store and it really is impressive how great the site is organized and how customer service operates! Keep up the great work!
"I am a very satisfied customer..."
You’ll be happy to know that I just received my hat! I am a very satisfied customer…it’s exactly what I was hoping for. Please pass along my thanks to the hat craftsmen that toiled over my headgear. Keep an eye out for orders of white 1’s over royal background. I suspect you’ll be seeing a cluster of them from the MD suburbs of DC.
"I am a very pleased..."
Hello Stephanie, Thank you for the fast turnaround on the Streamlight Knucklehead. I am very pleased with the performance of both you, your company and the light!
"Delighted and impressed..."
I recently ordered gloves that were out of stock and called TheFireStore to inquire. I spoke to an extremely helpful employee who was able to send me another pair. I was delighted and impressed by her efforts, and will likely be a returning customer.
"Thank you for your quick service..."
Thank you for your quick service. I received my belt, bail out bag and rope today. I ordered it on March 2 , it shipped on the 8th, and it was here on the 10th of March.
Firefighter/EMT for MGFD
"Easy to navigate..."
Thanks for the update. I got the pants literally the next day. I love yall's online store. Easy to navigate and the prices usually beat everyone else. I plan on using you guys for a long time when it comes to stuff for in the fire service.
"LARGEST selection of merchandise..."
I am a recent college graduate and short on money so I shopped around before I bought. Not only do you have the LARGEST selection of merchandise it was also the CHEAPEST and after you factor in the FREE shipping i saved well over $20 on three items. Quick ship out time and GREAT Customer Service! I will DEFINITELY be back on all future orders.
"Keep up the good work..."
I want to let you know how THRILLED and impressed I am by the badge that I custom ordered and received from your company. Over thirty years ago; a very close friend of mine bought me a badge to wear on my Wheaton Vol Rescue Squad Uniform. I carried the badge with me everywhere and when I moved three thousand miles away; you can bet I brought it too. To make the long story short; one day some unknown person broke into my vehicle and stole my badge along with other items. I was devastated and for the next many many years I went without the badge, (a warm remembrance) until I came to your website and found just what I was looking for! It was very simple to order although I had lots of variations to add to the badge; the site just walked me right through it. In short time I received my new badge and I could only be happier if it was the original! It is perfect, the quality of workmanship is SUPERIOR. I am very impressed and so is everyone who "just happens" to see it when I carry it in my purse and proudly display it when appropriate. I just wanted to say THANKS to everyone involved; from the order-processor to the craftsperson who put it all together to the person who packed it carefully and made sure it came to the right address. GOOD JOB. Thanks very much, I hope to enjoy this and pass it on to my Grandchildren when the time is right! Keep up the good work, you never know how happy you are making someone filling the orders!
Nance Blair Stultz, R.N.; Paramedic
Former Member; Wheaton Volunteer Rescue Squad
Wheaton, Maryland currently in Washington State
I just wanted to tell you guys what wonderful service I got. I recall ordering a gift for one of my firefighting friends for Christmas on the 15th, and I received the package immediately the next day. Thank you for such quick delivery during the most hectic part of the year. I appreciate the hard work you put into these services, I and look forward to working with you again.Thank you very much!
"Design a shield website is incredible..."
Just a follow up note to tell you how thrilled I am with the Houston helmet we bought through your website. The helmet arrived last week. The shield arrived today. AWESOME!! Your design a shield website is incredible. My son will be thrilled for Christmas. Thank you for all your help.
"This is what I call service..."
This is my first order from The Firestore and I am impressed. Placed my order at 10:15 AM on Tuesday 12/14 and it was delivered at 1:00 on Friday 12/17. This is what I call service.
"Outstanding fast and accurate delivery..."
I would like to thank you for the outstanding fast and accurate delivery. I ordered a morning pride big ben 2 helmet with a shield and received it within a week both items. IT IS AN AWSOME HELMET. I just can't wait to arrive to my fire station and show all my buddies the helmet. THE FIRE STORE is the place for firefighters to order. I will recommend my buddies at the station that if they need a place to shop for equipment that THE FIRE STORE is the place to order .
Puerto Rico Fire Dept
"So thoughtful of your company..."
Just wanted to Thank You for expediting my shipment when I only requested ground. I was quite surprised to see it arrive via Priority Mail. That was so thoughtful of your company. I'm sure it was on behalf of all the servicemen in Iraq. THANK YOU SO MUCH AND MAY GOD CONTINUE TO BLESS YOUR COMPANY.
"Consistently has the best prices..."
Thank you for the real good customer service that your company has. I've been ordering stuff from you regularly for few years now and I always been really satisfied with everything. Keep doing a great job. Thank you. Ben Ladouceur, FF I have purchased many times from your Company. As well many of the firefighters that I work with. Your site consistently has the best prices and fastest service. Your Company does a great job of keeping the latest hot items in stock and we haven't been disappointed!
"FireStore gets my business hands down..."
Wow!!!! Less than one week to receive a custom leather shield for my helmet! That's incredible!! "shields of valor" not only to be of great quality but exactly as I ordered it! Fire Store gets my business hands down!
Capt. Trey Smith
Charlotte Fire Department, NC
"Professionalism and care..."
To the Men and Ladies at The Fire Store,
I just wanted to take a second to let you all know how great my experience with you was. I recently ordered a Ben-2 plus with a shield of valor and the helmet arrived at my door three days later long before it was expected. The shield came a little later but once again, long before I expected. When I opened the boxes, it was like Christmas! The helmet and the shield looked better than I ever imagined they would. Being as satisfied as I was, a friend of mine and I decided to order Wack-Packs for our newly purchased helmets. Yea they only took two days to arrive!! You should all be commended for your professionalism and care and I will recommend you to all of my fellow brothers and sisters. I look forward to doing business with you all again.
Sincerely, A very satisfied customer,
"Quality is superb..."
Everything came in very quickly, their representatives on the phone and the on-line chat provided excellent customer service, and the quality is superb!!! I look forward to future purchases with them.
Ridgeway Vol. Fire Company
I would like to say thank you for all of your help. I used the online chat and talked to Angie, and I just want to say thank you she was very helpful, answered every question and went above what most people do to help a customer. I was really surprised and happy that she called the factory just to get a time frame when something would possibly come in. Very helpful. And having different shipping options is really helpful, especially for me, I tend to have a lot of problems with UPS where I live, so having at least Fed EX is much better for me. But overall again the sales department just has excellent service, and the prices are amazingly lower for most things compared to other vendors.
A Satisfied Customer
I recently ordered a flashlight and custom helmet shield. The light arrived in four days (amazing!) and the invoice stated that I could expect the helmet shield within five weeks. That it understandable as it is a custom order. I was shocked when it arrived two days later. It's quality and detail was more than I had hoped. I had been disappointed with other shields that had been issued in the past (that is why I was ordering my own) but this one was something else. My wife and kids thought it was cool and the guys at work (a bunch of nit-pickers) even thought the quality was superb. After 23 years in the fire service, I was actually excited about showing off this shield. I will be ordering two more for my other helmets soon.
Alexandria (VA) Fire Department
Occoquan Woodbridge Lorton Volunteer Fire Department
"Appreciate your product..."
I wanted to write and let you know how much I appreciate your product. Last night a terrible storm came through our county. I was so pleased with the light that my Heads up Lite # 2610 (Pelican product) reflected while I walked through the house with the head band and flashlight around my head. It was very comfortable to wear and it also made the time go by quickly. I was able to relax and read while I waited for the electric to restore to my home.
Thank you Fire Store for supplying such a reliable product. I gave my friends the same flashlight for Christmas and they were also grateful for the light it provided.
A very happy customer
"Quality customer service..."
To all that assisted with getting my order processed and shipped I wanted to thank you very much.
The fire fighter outfit arrived before the holiday. It was a big success for my 2 ½ year old niece along with all the adults. She recognized it was a fire fighter outfit before she even got it out of the bag. The hat immediately went on backwards and the coat buckled up all with a big smile on her face!!! Everyone was very impressed with the authenticity of the outfit and the heavy duty buckles.
Thank you again for taking the extra effort and providing quality customer service!!!
"Above and beyond..."
This is about the sixth order I have placed with The Firestore, and once again your service has gone above and beyond the call of duty. The quality and the service I have gotten from all who work there is what is going to keep me coming back again and again. Thanks so much.
Pleasant Hill Volunteer Fire Department, Georgia
"Very professional and personable attitude..."
I would like to say "Thank You" for the services and products you and your company provide. I was in need of a Custom Leather radio case, and after an extensive Internet search, you were among a very few companies to have them. The difference with the Fire Store compared to the others..... The item was in stock, and the price was more than competitive. From the individual who took my Internet order and processed it, to the individual who packaged and shipped my order I would like to extend a personal "Thank you". The products you offer for sale can be seen on just about any Fire Ground or EMS call anywhere in this country, proving one thing, The Fire Store and it's employee's offer not only quality products at affordable prices, but do this with a very professional and personable attitude.
In closing Mr. Witmer, thank you and your employees for all that you do for all the Fire / EMS / Law Enforcement Agencies worldwide.
Scott A. Clifford
I would like to say Thank you for the quick delivery of my shield.I did not expect to have it in a week and a half but I did.I figured I would of had to wait like it said on the web site.The shield was made to the exact specifications and was better than what it was on the build a shield page.You guys know how to treat your customers right and you can expect to receive another order from me.
Lieutenant,Sistersville Fire Department
"High quality product..."
I just wanted to let you know that yesterday I received my badge. I had heard that you produced a quality product, however, when I opened the box, the badge exceeded all of my expectations. This is indeed a high quality item, more impressive than I ever expected. I am sure you must have a lot of happy customers and you can certainly consider me a customer for many more items in the future.
Again, thank you for making such a high quality product.
Jorge I Jimenez
Thank you for the prompt delivery of your quality products. I was extremely pleased with the service and look forward to dealing with this company in the future.
Just wanted to let you know that I received the order today and want to thank you for the fine service you and TheFireStore have given me and my department. We will be doing more business in the future. Again, Thank You!
I wanted to thank you for the fantastic service your company provides. I have only placed 2 orders so far but the selection, easy transactions, and lightening fast shipping are unbeatable. And your service rep's are top notch. My dept. even placed a large helmet order (25 or so) and we had them all in a matter of days! Thank you, great work, and keep it up as anytime I need something, The Fire Store is definitely the first place I will look.
I just wanted to commend you on your SPEEDY service! I just placed my order yesterday, my goods were here this morning! My son the fireman will have a very Merry Christmas! Thank you so much! And Merry Christmas to all of you!!
Thank you so much for replacing the defective merchandise! My son is thrilled with his new gear! I wish everyone's customer service was as exceptional as your company’s is! Thank you times one million!!!!”
Thank you very much for your help. I can't wait to do more business with the Fire Store in the future. It is an excellent online store, and I have always been pleased with the service.
"Excellent online store..."
Firefighter / EMT
"Prompt attention to my questions..."
Thank you very much for your prompt attention to my questions. I appreciate the quality of customer service TheFireStore.com offers.
"Thanks for your help..."
"Thanks for your help!!!! I really like the service and support I get from you guys. I definitely will be making further purchases in the future!"
"Quality and attention to customer service..."
"It is always a pleasure to report a very positive experience with a company. I ordered a fire helmet shield, and just love the final product. Thanks so much for the quality and attention to customer service. May your business grow, and let me help!"
"Service was excellent..."
"Recently, I ordered a custom embroidered Richardson hat and a beanie. I just wanted to take the time to say how much I have enjoyed them. The service was excellent (1 week turn-around); thank you for all of your help."
RICHLANDTOWN FIRE CO. #1
"You have really impressed this old fire chief..."
I just want to say thank you. I ordered helmet decals and rubber fire boots from TheFireStore and the order was handled promptly and was sent to me in a timely manner. I had one minor mistake made in one shipment and I called TheFireStore and it was corrected and re-shipped to me immediately. You have really impressed this old fire chief and I'd like to say good job and I will order from TheFireStore again.
Boxholm Volunteer Fire Department
"Thank you for doing such a good job..."
Just wanted to say how pleased I was with my embroidery order! The job shirt came out even better than I had pictured it! Thank you for doing such a good job on my order!
Chris De Gracia
Tyger River Fire Department
"I look forward to the many years of orders..."
"I just received my first order from TheFireStore. I ordered 2 pair of trousers for EMS use. I received the order a few days later. The quality of these trousers is amazing. I could not buy the same quality for less than $60.00 a pair anywhere else. I look forward to many years of orders and many happy instances such as this one. Thank you for being there with the right items for me. I will definitely recommend you to all of my friends in the EMS industry and firefighters that I know."
I just wanted to say how impressed I am with your delivery and product. Definitely gonna be a repeat customer.
"I am very pleased..."
I received my badge yesterday, and I just wanted to say that I am very pleased. It is gorgeous!!
"Wonderful, friendly, warm, sincere business..."
The business you have is a wonderful, friendly, warm, sincere business. The STAFF is also very Professional!!! I will recommend TheFireStore to everyone I know!
"By far the best website..."
I just want to say that TheFireStore.com is by far the best website I have ever ordered from, and everything from service to products has far exceeded all of my (what I considered to be high) expectations. Thank you guys and keep up the great work!
- Eric Curtis
WOW!...Got my order faster than expected, less expensive than expected, and with no hassles. Y'all are awesome. Y'all made me feel like a kid at Christmas waiting on Santa. Only this time he was bringing me just what I wanted. Thanks for the experience.
Not only will I be using you again and again, I will impress upon my Fire Fighting Brothers and Sisters to go directly to y'all.
Arthur J. Tenbear
Round Rock, Texas
"Awesome customer service..."
I have been a customer of Witmer Public Safety Group via both websites (OfficerStore and TheFireStore) for a few years now. I am a fulltime 911 operator for the Smyrna Police Department and a part time EMT here in Georgia. I’ve made pretty diverse purchases, from my EMS wallet badge to the 5.11 polos that I just got for a STEAL on clearance. Having just receiving my polos 2-3 days faster than I had expected, I felt obliged to write in and say thanks for the awesome customer service when so many other companies are lacking in that department given the current economic situation. I’ve been referring co-workers to you guys by e-mail and word of mouth!
I just wanted to express my appreciation for the excellent service I received from your company. I saw an add on Facebook about free ground shipping for orders over $100, so of course I wanted to order while the offer still was available. I ordered the Streamlight Survivor LED flashlight Tuesday afternoon. I received an e-mail Friday morning saying that it was shipped, and I got my order Friday morning. GREAT SERVICE! I will definitely recommend your company to anyone in Fire/EMS services. Merry Christmas!
A satisfied customer,
I wanted to thank you for doing such a good job on my recent custom embroidered job shirt order. It looks great and it came in time to be great surprise Christmas gift for my husband who is the Commissioner of the Franklin Fire Department.
"Thanks for the great service..."
I had ordered a helmet front piece for my son on December 13(it was a surprise for Christmas). I was told that it would take 3-4 weeks, which was understandable. Much to my surprise the front piece arrived 12-24!
Thanks for the great service!
"VERY timely service..."
I just want to comment on your VERY timely service with my recent order. My gloves arrived less than a week and my leather helmet front was only two weeks ! I am very happy and wanted you to know how much it is appreciated.
"You and your company are great!"
Kim, Thank you for your help. You and your company are great! Customer service seems to be a rare thing these days, but you make it easy. I will do what I can to direct more of my department's business your way.
"Very good price and very quick shipping."
Outstanding service. Very good price and very quick shipping, everything you could ask for in an online retailer. Thank you very much!
"I will forever be a FireStore customer."
I just wanted to say that I have only placed maybe 4 orders with Fire Store and everytime my orders have came faster than i thought and the quality of the products is far beyond my expectations. I am currently waiting on my Bullard Traditonal helmet and Custom Sheild. But not too long ago I placed a order for a Helmet sheild for my old helmet on a monday night and by thursday it was on my helmet. I will forever be a Fire Store customer.
VaFD Station 16
"Really enjoy your store..."
I am a 2010 League City Volunteer Fire Department Cadet and graduate next month. I recently purchased products from your store. As a matter of fact we had a group order to save on shipping charges, and we are very pleased with the quality of merchandise and pricing. I really enjoy your store and shopping online. I also received your newsletters on a regular basis.
Thanks for your time, and again we all thank you for a great store!
"Very, very, very pleased..."
First off I want to say that the gear is working out awesome, everyone is loving it, had two working fires with it and I have to say it is like night and day compared to our other gear, comfort and fit and craftsmanship can't be beat with this new gear and all the guys are very impressed with it we are very, very, very pleased and it is just working out awesome, again a great job to you and Dennis and to all the entire staff at Lion for making such a awesome set of turnout gear, we are very pleased. Thank you again and keep up the great work!
Hazleton Fire Department
"THE best service I have dealt with...."
Just wanted to say I am shocked and thrilled that my order that I placed at 3pm today (8/7) has already been processed and shipped! THE best service I have dealt with. You have my business without a doubt. I hope my custom shield arrives just quick.