Writing in a humorous, conversational style, Chief Alan Brunacini explains the application of commonsense customer service concepts to the fire service. The IFSTA Essentials of Fire Department Customer Service book is basic reading for every firefighter, officer, and administrator. 1st Edition (1996).
IFSTA (International Fire Service Training Association) is an association of fire service personnel who are dedicated to upgrading fire fighting techniques and safety through training. Fire Protection Publications (FPP) is a division within Oklahoma State University and the world's leading publisher of training materials for the fire and emergency services. FPP serves as the headquarters for the International Fire Service Training Association (IFSTA).
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